Become a Best-Run Midsize Retailer

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How to empower employees and wow customers

According to IDC, best-run midsize retailers are embracing exponential consumer-driven change and leading a hypercompetitive marketplace with intelligent technologies.

  • 71.9% are using conversational AI to engage customers, support self-services, and escalate issues
  • > 60% benefit from data that is secure, timely, complete, and understandable
  • 51.7% are proactively and programmatically seeking customer input and engagement

For more insights and recommendations, read the IDC InfoBrief sponsored by SAP, “Becoming a Best-Run Retail Company.”

Download the IDC InfoBrief