How to empower employees and wow customers
According to IDC, best-run midsize retailers are embracing exponential consumer-driven change and leading a hypercompetitive marketplace with intelligent technologies.
- 71.9% are using conversational AI to engage customers, support self-services, and escalate issues
- > 60% benefit from data that is secure, timely, complete, and understandable
- 51.7% are proactively and programmatically seeking customer input and engagement
For more insights and recommendations, read the IDC InfoBrief sponsored by SAP, “Becoming a Best-Run Retail Company.”